▪️ Origin: natural, earth-mined, solid and sustainably sourced without artificial means;
▪️Quality grade: AAA (standard quality grade for opals I sell via this store)- high quality opal with fire/play of color visible under natural light and under artificial light; AAA+/AAAA - exceptionally beautiful bright opal with rarely occurring features and coloring;
▪️ Weight: approximately
▪️ Shape and Cut:
▪️I put as much time, effort and care into creating each made to order piece of jewelry as is necessary to bring it to the achievable perfection. Each item is made to only to order, and it usually takes 1-2 weeks to fulfill most orders;
▪️MAXIMUM processing time is set for 4 weeks due to occasional circumstances that are out of my control;
▪️I don’t have solid gold inventory, so I have to have extra time for ordering settings for ALL solid gold orders and I also might need to reorder some silver settings as well;
▪️I work entirely alone, so if I am not available for any reason such as health or other obligations, there’s nobody else who can replace me;
▪️I do accept URGENT ORDERS, which I can make in a short time, but you have to leave a note for me with the DEADLINE when you need your item to arrive;
▪️Your item will be shipped with a beautiful velvet jewelry box, a polishing cloth and a care instructions sheet included with every order;
▪️I prioritize on the security and safety of the item, so I package everything to keep the jewelry protected from damage in transit or from unnecessary oxidation. Please arrange your item for gift giving and don’t forget to INCLUDE CARE INSTRUCTIONS with your gift!
▪️Default shipping method is USPS Priority Mail with an option to upgrade to Express mail;
🟣PAYMENT PLANS ARE WELCOME:
▪️I accept very flexible payment plans with minimum $100 per month payments. Payments are accepted via PayPal or by other methods that are convenient for you;
🟣MATERIALS and QUALITY STANDARD:
▪️The materials used in creating my jewelry are ONLY genuine top quality Ethiopian Welo Fire Opal of AAA quality grade or higher, high quality genuine moissanite of VVS or higher clarity and authentic precious metals: solid 925 Sterling silver, 10k or 14k yellow, rose and white gold.
▪️ All opals are NATURAL, EARTH MINED, SOLID AND ETHICALLY SOURCED;
I NEVER use doublets/triplets opals, artificially enhanced, lab created, or man made opals;
▪️I prefer to use rhodium or white gold plated solid 925 sterling silver, which is greatly superior to regular silver and offers better looking highly polished and durable finish that is resistant to tarnish and micro damage while requiring minimal maintenance care;
▪️All solid gold, natural diamonds and moissanite are always tested for authenticity, and therefore I can GUARANTEE that all of the materials I use are 100% GENUINE, SAFE and HYPOALLERGENIC and come from SUSTAINABLE SOURCES;
🟣GENERAL RETURN POLICY:
‼️YOU WILL ALWAYS RECEIVE A REFUND IF SOMETHING IS WRONG WITH YOUR ORDER.‼️
▪️However, you will need a VALID REASON to request a return showing that your order has a defect, contains a mistake or does not match the description SIGNIFICANTLY in more ways than the opal’s natural coloring variations❗️please read more below❗️
▪️All returned items have to be in their ORIGINAL CONDITION, UNWORN, UNALTERED and UNWASHED with THE SIGNATURE TAG ATTACHED. Please contact me within 3 days after receiving your order to report any issues with it, and ship your item back within 7 days after reporting the issue;
‼️YOU WILL ALWAYS BE TREATED WITH KINDNESS AND UNDERSTANDING: I NEVER REFUSE TO HELP MY CUSTOMERS IF IT IS WITHIN MY ABILITY‼️It’s always better to be kind than to be right! 😊
🟣OPAL PHOTO DISCLAIMER:
▪️Each Opal is very unique and special. Just like you are. That’s why we love them.
But this gemstone has certain features that make it very hard or impossible to objectively represent them via photos and videos with a degree of absolute precision. Please keep this in mind when you are looking through the available items and the listing images. The item you will receive is going to LOOK DIFFERENT from the listing photos and videos, but THIS IS ABSOLUTELY NORMAL and is to be expected from any natural opal due to its very nature and physical properties;
▪️Being the true chameleons, natural opals change their visible colors depending on the slightest changes in the lighting environment, camera angle, movement and everything else around them.
Even if the two opals have extremely similar features, they still will offer their own unique way of interacting with the light, which is what defines this gemstone and gives it its "personality". And just like people, opal’s personalities are very unique and are ALWAYS CHANGING depending upon their surroundings;
▪️The play of color in any natural opal results from a process of constant interaction between the light and the opal’s complex inner structure producing that unique combination of colors that we know as visible “fire”. It is not only unique to each individual opal, but is produced following the movement and the changes in the surrounding light - without the light you cannot see opal’s fire at all, because light is what creates the play of color. That’s why every opal’s appearance depends upon its continuous interaction with the light which produces different color combinations, determines the brightness, fire intensity etc., Even the very same opal is going to look different from its own photos depending on the lighting environment that exists around it at each specific moment;
▪️Even making a video does not provide a solution to this problem, because of the exposure related artifacts that either dampen all colors and the opal’s natural vibrancy or exaggerate these qualities in other cases. This happens whenever camera settings cannot readjust fast enough to capture fast changes in color brightness that inevitably result from continuous movement. This particularly affects white opals of the highest quality grade that look overexposed and colorless: they only show bright white color with little to no visible fire - nothing can be more different from real life;
🟣PHOTO AND VIDEO GALLERY:
▪️A collection of video clips and photos of different opal jewelry: items that I have made or sold previously, new or current pieces that are not yet listed, design suggestions, ideas and examples for custom orders - get to know what the jewelry I make looks like and get inspired to create your own custom piece!
🟣MY WORK ETHICS:
▪️Each item I create is always made with care, attention and love. I try to approach my work with a positive mindset of gratitude for this unique opportunity to bring something joyful and beautiful into other people's lives: it is exhilarating to know, that something I made would mean so much for another person who would wear that piece of jewelry as a symbol of a life changing event or as precious memory that they will carry with them through years!
▪️This is an amazing experience for me as well and I want you to know how much I appreciate your support of my work: my one-person-run business EXISTS ONLY THANKS TO YOUR FEEDBACK AND YOUR KIND REVIEWS! ❤️ PLEASE TAKE A MOMENT TO SUPPORT MY BUSINESS - I NEED YOUR FEEDBACK RIGHT NOW MORE THAN EVER ❤️
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- If you are dissatisfied with your item due to my negligence, forgetfulness, oversight or confusion I GUARANTEE YOUR MONEY BACK IN CASE I MADE A MISTAKE WITH YOUR ORDER. Just let me know what happened, make sure the item is UNWORN, in its original condition, WITH A SIGNATURE TAG STILL ATTACHED and provide photos or description of the problem, and I WILL REIMBURSE YOU OR WILL PROVIDE A FREE EXCHANGE or REPAIR.
For gold jewelry I can only provide a sufficient repair to correct the issue. Gold jewelry is not refundable unless the item is significantly damaged and it is my direct fault.
Earrings and custom orders are non refundable. Earrings fall under the category of personal items and can't be returned for hygienic reasons.
Unfortunately due to the fact that each item is made to order I cannot accept returns caused by subjective reasons (buyer's remorse) such as changing one's mind, finding a better price elsewhere, returning an unwanted gift (someone buys more than one gift, so the recipient can choose their favorite and later return the rest)etc.,
Only when there is straightforward evidence of my fault in causing a problem, I will issue a FULL refund or provide an exchange (photo evidence is required as proof)
If a problem arises I always help my customers and deal with every situation on individual basis. Please contact me if something is wrong with your order.
MANDATORY 35% RESTOCKING FEE APPLIES TO ALL SUBJECTIVE RETURNS APPROVED FOR ANY REASON.
I set the MAXIMUM processing time of 3-4 weeks but the exact time required to fulfill an order varies greatly depending on a combination of multiple factors both objective and personal.
▪️Processing time is different from the delivery time, which is specified for every shipping method. Upgrading your shipping method to Express does not change the processing time, so if you need your order ASAP, you will have to contact me with a request to expedite your order and make sure that I have received your request and confirmed that I will be able to make your order by the required deadline
▪️I WILL DO MY BEST TO SHIP ALL ORDERS AS SOON AS I CAN, BUT IT IS BUYER’S RESPONSIBILITY TO TIMELY PROVIDE THE NECESSARY INFORMATION REGARDING ANY DEADLINES
-I ship my orders with FREE Priority or Express Mail - depending upon each situation. You can add Express shipping during checkout to make sure you get your item ASAP.
-Every order is fulfilled within the 4 weeks of processing time, but majority of orders are shipped within one week. I also ship NEXT DAY ORDERS - I am very flexible when it comes to processing time.
- Etsy estimates delivery date incorrectly in their tracking info email notification which they send to all customers. I make no commitment to fulfill those unrealistic expectations;
-USPS are plagued with problems this year, so delays are virtually guaranteed, and I am asking you to be understanding that it is rarely me, who is holding up your order.
I DO NOT REPLY EVERY 24 HOURS!
This information is not provided by me or given with my permission. I work only part time.
There are certain limitations that prevent me from working every day as I would like to. I have been suffering from chronic fatigue, which “steals” a lot of my time by making me unable to function and slows me down at every turn, so I am unable to respond to you right away. Whenever I get totally burnt out, I have to take a day off or two to recover and rest. I am the only person who runs every single aspect of this business w/o prior experience, so I am constantly trying to finish prior tasks and I am afraid that this might be mistaken for sign of horrible customer service...
Opal jewelry is EXTREMELY FRAGILE and cannot come in touch with any liquid including water.
Please make sure you DO NOT EXPOSE YOUR OPAL JEWELRY TO WATER!
- Do not wash hands, take shower, do strenuous activity, run errands, clean the house or exercise with opals still on.
- Take off before bed and clean and buff the metal parts regularly to avoid using chemical cleaners.
- Micro paved Jewelry cannot be placed into an ultrasonic Jewelry cleaner due to the shaking, which might cause the tiny stones to fall out.
-Jewelry damaged due to not following the care instructions IS A FINANCIAL RESPONSIBILITY OF THE BUYER AND CANNOT BE RETURNED, EXCHANGED OR REIMBURSED.
-“care tips” card is provided with your order.
▪️Each “made to order” piece of jewelry is made especially for you using materials that cannot be reclaimed or sold right away.
▪️Made to order item should never be treated as other purchases and at the very least the value of time and effort that went into creating a M.T.O piece should always be compensated in a case of a return;
▪️I put a lot of effort into making sure my customers are familiar with care instructions and know what to except from their purchase.
That’s why items that are not meeting expectations or damaged due to not reading care tips are strictly non refundable.
▪️35% mandatory fee is withheld from any amount of refund issued for returning any item that is M.T.O.
- YOUR JEWELRY WILL AND SHOULD LOOK DIFFERENT FROM THE LISTING PHOTOS EVEN IF THE PHOTOS ARE TAKEN OF THE ACTUAL OPAL
- The truth about this gemstone is that its uniqueness, its ever changing play of color, its brilliance, color intensity or fire pattern cannot be captured on a still image. A natural fire opal can look green on one photograph and red on the other with every subtle change in light angle or its intensity.
- There is a SIGNIFICANT amount of attenuation present when you look at an opal under natural daylight compared to its artificially exaggerated brilliance seen under the artificial indoor light;
- it is NORMAL for opals to change their appearance, so please keep this in mind that even the same opal NEVER LOOKS THE SAME!
I use only high quality precious metals and natural gemstones in creating my jewelry. The quality standard for this shop is set to be especially high.
I use my best quality stones for creating items offered at this shop, so each and every item is not only made to order but is typically made with perfect or nearly perfect gemstones, with excellent time consuming level of craftsmanship seen in each unique design.
▪️I do not use stock photos for a reason: I design everything myself, and take my own photos of the items upon completion of the item so you can be sure that the jewelry sold through this store is going to look exactly as pictured with the exception of gemstones, which are all unique and will never look the same.