IT CAME TO MY ATTENTION THAT ETSY DOES NOT SEND EMAILS WITH ORDER CONFIRMATION AND WITH SHIPPING NOTIFICATION INCLUDING TRACKING TO ANY OF THE CUSTOMERS WHO CHECKED OUT THROUGH MY "WEBSITE", WHICH IS NOTHING BUT A PAID FOR SERVICE PROVIDED BY ETSY.
Sending order update emails are the responsibility of Etsy.com and not mine, but unfortunately Etsy failed to fulfill their responsibilities and this has resulted in so many customers getting the impression that I am an incompetent seller.
Meanwhile I had no ide what was going on with my orders and that it was taking place on such a level that EVERY SINGLE CUSTOMER DID NOT RECEIVE ANY ORDER UPDATE EMAILS AT ALL......
Here is an album with screenshots that I compiled quickly to prove to everyone that:
1. The website is not really an independent website that is under my control at all, but a PAID FOR SUBSCRIPTION SERVICE PROVIDED BY ETSY TO SELLERS to provide another channel for sales.
2. Written in black and white list of the things that the buyers will receive after placing their orders through this "website" service and assurances that it will be exactly the same as If they placed their orders on Ets.com.
3. The new rule Etsy just introduced for keeping the higher standard for customer satisfaction that allows only A SINGLE BAD REVIEW per 100 orders, and that my shop is going to be shut down if I get another review or a case opened against me.
I just don't understand why they are allowed to ask insane things from sellers who are doing their best to keep customers happy and meanwhile Etsy can sabotage my business reputation without any real consequences for them....
How is this fair?.... I can only imagine how many customers are upset over their orders being handled so poorly WITHOUT ME EVEN KNOWING THAT THEY DO NOT RECEIVE ORDER CONFIRMATION EMAILS OR SHIPPING NOTIFICATION EMAILS.....
I am humbly asking you not to take this out on me and pause for a second if you are about to leave a bad review or open a case - I really tried to fulfill your orders the best I could, and should another case be opened or another bad review left for my shiop it will most likely mean an inevitable shut down of my shop, which has been known for the excellent customer service standard for years....
I am shocked how this can come to this so quickly and I really cannot even believe in the possibility of losing my store, but that's what it says in that notice, and I cannot change it - only accept ....
I just wanted this KNOWN TO MY CUSTOMERS WHO HAVE BEEN AFFECTED and show them that it is not my incompetence or other failure that resulted in their orders being handled like that, but they never shopped on my independent website to begin with to even begin to hold me accountable for all that mess...
I apologize for disrupting the holiday spirit with this, but it is something very important to me and I needed to make this public asap, because I couldn't just feel helpless because of someone else's failure that is mistakenly thought to be my fault because it is the most obvious thing that comes to mind.
I hope you forgive me and try and understand what I am trying to say.
I wish you a Merry Christmas and Happy New Year!