Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 3 weeks
  • Europe : 2 - 3 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 3 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

RETURN POLICY DETAILS:

- If you are dissatisfied with your item due to my negligence, forgetfulness, oversight or confusion I GUARANTEE YOUR MONEY BACK IN CASE I MADE A MISTAKE WITH YOUR ORDER. Just let me know what happened, make sure the item is UNWORN, in its original condition, WITH A SIGNATURE TAG STILL ATTACHED and provide photos or description of the problem, and I WILL REIMBURSE YOU OR WILL PROVIDE A FREE EXCHANGE or REPAIR.

For gold jewelry I can only provide a sufficient repair to correct the issue. Gold jewelry is not refundable unless the item is significantly damaged and it is my direct fault.

Earrings and custom orders are non refundable. Earrings fall under the category of personal items and can't be returned for hygienic reasons.

RETURN POLICY CONDITIONS:

Unfortunately due to the fact that each item is made to order I cannot accept returns caused by subjective reasons (buyer's remorse) such as changing one's mind, finding a better price elsewhere, returning an unwanted gift (someone buys more than one gift, so the recipient can choose their favorite and later return the rest)etc.,

Only when there is straightforward evidence of my fault in causing a problem, I will issue a FULL refund or provide an exchange (photo evidence is required as proof)

If a problem arises I always help my customers and deal with every situation on individual basis. Please contact me if something is wrong with your order.
MANDATORY 35% RESTOCKING FEE APPLIES TO ALL SUBJECTIVE RETURNS APPROVED FOR ANY REASON.

SHIPPING AND PROCESSING. Full article link: 📌 https://www.kissedbyfirejewelry.com/post/900293531558/order-processing-time-message-response

I set the MAXIMUM processing time of 3-4 weeks but the exact time required to fulfill an order varies greatly depending on a combination of multiple factors both objective and personal.
▪️Processing time is different from the delivery time, which is specified for every shipping method. Upgrading your shipping method to Express does not change the processing time, so if you need your order ASAP, you will have to contact me with a request to expedite your order and make sure that I have received your request and confirmed that I will be able to make your order by the required deadline
▪️I WILL DO MY BEST TO SHIP ALL ORDERS AS SOON AS I CAN, BUT IT IS BUYER’S RESPONSIBILITY TO TIMELY PROVIDE THE NECESSARY INFORMATION REGARDING ANY DEADLINES

SHIPPING DELAYS, TRACKING INFORMATION LAG AND PROCESSING TIME ADJUSTMENTS. Read here: 📌 https://www.kissedbyfirejewelry.com/post/921083127243/causes-for-possible-shipping-delays

-I ship my orders with FREE Priority or Express Mail - depending upon each situation. You can add Express shipping during checkout to make sure you get your item ASAP.

-Every order is fulfilled within the 4 weeks of processing time, but majority of orders are shipped within one week. I also ship NEXT DAY ORDERS - I am very flexible when it comes to processing time.

- Etsy estimates delivery date incorrectly in their tracking info email notification which they send to all customers. I make no commitment to fulfill those unrealistic expectations;

-USPS are plagued with problems this year, so delays are virtually guaranteed, and I am asking you to be understanding that it is rarely me, who is holding up your order.

Thank you!

I DO NOT REPLY EVERY 24 HOURS DUE TO PERSONAL REASONS ADDRESSED HERE: https://www.kissedbyfirejewelry.com/post/912493473011/my-personal-situation-and-how-it-limits

I DO NOT REPLY EVERY 24 HOURS!

This information is not provided by me or given with my permission. I work only part time.

There are certain limitations that prevent me from working every day as I would like to. I have been suffering from chronic fatigue, which “steals” a lot of my time by making me unable to function and slows me down at every turn, so I am unable to respond to you right away. Whenever I get totally burnt out, I have to take a day off or two to recover and rest. I am the only person who runs every single aspect of this business w/o prior experience, so I am constantly trying to finish prior tasks and I am afraid that this might be mistaken for sign of horrible customer service...

CARE TIPS FOR THE JEWELRY I MAKE: https://www.kissedbyfirejewelry.com/post/126677434969/opal-jewelry-care-instructions

Opal jewelry is EXTREMELY FRAGILE and cannot come in touch with any liquid including water.

Please make sure you DO NOT EXPOSE YOUR OPAL JEWELRY TO WATER!

- Do not wash hands, take shower, do strenuous activity, run errands, clean the house or exercise with opals still on.

- Take off before bed and clean and buff the metal parts regularly to avoid using chemical cleaners.

- Micro paved Jewelry cannot be placed into an ultrasonic Jewelry cleaner due to the shaking, which might cause the tiny stones to fall out.

-Jewelry damaged due to not following the care instructions IS A FINANCIAL RESPONSIBILITY OF THE BUYER AND CANNOT BE RETURNED, EXCHANGED OR REIMBURSED.

-“care tips” card is provided with your order.

“MADE TO ORDER” MEANING: https://www.kissedbyfirejewelry.com/post/843427149775/creating-a-made-to-order-piece-of

▪️Each “made to order” piece of jewelry is made especially for you using materials that cannot be reclaimed or sold right away.
▪️Made to order item should never be treated as other purchases and at the very least the value of time and effort that went into creating a M.T.O piece should always be compensated in a case of a return;
▪️I put a lot of effort into making sure my customers are familiar with care instructions and know what to except from their purchase.
That’s why items that are not meeting expectations or damaged due to not reading care tips are strictly non refundable.
▪️35% mandatory fee is withheld from any amount of refund issued for returning any item that is M.T.O.

UNDERSTANDING NATURAL OPAL AND LEVELING YOUR EXPECTATIONS: https://www.kissedbyfirejewelry.com/post/900279778388/understanding-natural-opal-must-read

- YOUR JEWELRY WILL AND SHOULD LOOK DIFFERENT FROM THE LISTING PHOTOS EVEN IF THE PHOTOS ARE TAKEN OF THE ACTUAL OPAL

- The truth about this gemstone is that its uniqueness, its ever changing play of color, its brilliance, color intensity or fire pattern cannot be captured on a still image. A natural fire opal can look green on one photograph and red on the other with every subtle change in light angle or its intensity.

- There is a SIGNIFICANT amount of attenuation present when you look at an opal under natural daylight compared to its artificially exaggerated brilliance seen under the artificial indoor light;

- it is NORMAL for opals to change their appearance, so please keep this in mind that even the same opal NEVER LOOKS THE SAME!

MATERIALS, QUALITY STANDARD AND AUTHNTICIT GUARANTEE. Read more: https://www.kissedbyfirejewelry.com/post/900280901054/materials-and-the-quality-standard

I use only high quality precious metals and natural gemstones in creating my jewelry. The quality standard for this shop is set to be especially high.
I use my best quality stones for creating items offered at this shop, so each and every item is not only made to order but is typically made with perfect or nearly perfect gemstones, with excellent time consuming level of craftsmanship seen in each unique design.
▪️I do not use stock photos for a reason: I design everything myself, and take my own photos of the items upon completion of the item so you can be sure that the jewelry sold through this store is going to look exactly as pictured with the exception of gemstones, which are all unique and will never look the same.

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