🟣GENERAL RETURN POLICY:
🔴YOU WILL ALWAYS RECEIVE HELP IF THERE IS A PROBLEM WITH YOUR ORDER! PLEASE CONTACT ME AND LET ME KNOW HOW I CAN HELP YOU 🔴
▪️ALL JEWELRY THAT IS DAMAGED, HAS A DEFECT OR IS SIGNIFICANTLY DIFFERENT FROM ITS LISTING DESCRIPTION AND IMAGES QUALIFIES FOR A FREE REFUND/EXCHANGE OR REPAIR
▪️Please CONTACT ME WITHIN 3 DAYS AFTER DELIVERY to request help with your order, SHIP THE ITEM BACK WITHIN 7 DAYS using a free return label AFTER YOUR RETURN IS CONFIRMED
▪️Make sure that the ID TAG IS ATTACHED to the jewelry and the item is in its ORIGINAL, UNWORN, UNALTERED, UNWASHED condition in order to receive a guaranteed refund
▪️Solid gold items, earrings and custom orders are not eligible for refund unless there’s a valid reason for why the item is being returned such as a mistake or a defect.
▪️Refunds ARE NOT GUARANTEED for items that are not meeting buyer’s expectations, rejected by a gift recipient, ordered by mistake, became irrelevant or unwanted shortly after the order was placed, or returned due to any other subjective reason or life circumstances are generally not accepted .
▪️However, I ALWAYS take the best care of my customers, and I ALWAYS CHOOSE TO HELP provided that IF I HAVE ENOUGH RESOURCES AVAILABLE TO ME AT THE MOMENT.
RETURNS, EXCHANGES OR FREE AND FAST REPAIRS ARE GUARANTEED IF YOU MEET ALL THE CRITERIA PROVIDED BELOW: I do not accept UNCONDITIONAL RETURNS , and you will need a VALID REASON not based in your subjective perception, changes in the intended purpose, personal circumstances, or expectations be it your own or due to the unfavourable reaction from an intended gift recepient. Your reason cannot be based on the incorrectly assumed information that contradicts the details provided in the item description or specified by you in your order that later revals to be inaccurate such as wrong ring size or misinterpreted material. Any return request should be made only when here is an actual issue with your item such as a defect, mistake with color, size or another specific detail, which has to be documented and reported to me immediately upon delivery and prior to wearing the jewelry or taking off the name tag. You have 3 days to report a problem, so notify me if you are away, so we can move the time accordingly to allow you 3 days after the delivery to properly inspect your jewelry and note any potentil issues with it.
It is absolutely IMPERATIVE that the returned items are in their ORIGINAL CONDITION, UNWORN, UNALTERED and UNWASHED with THE TAG STILL ATTACHED. Please contact me within 3 days after receiving your order to report any issues with it, and ship your item back within 7 days after reporting the issue;▪️REMEMBER: ALL MADE TO ORDER ITEMS are created ESPECIALLY FOR YOU and are simply not meant for subsequent easy re-sale. Each piece of jewelry has to be made for a SPECIFIC CUSTOMER who ordered it, and later cannot be “re-stocked” or “resold” due to the fact that I rarely receive orders that are exactly the same. An item can be returned ONLY when there is something wrong with your order. This approach is based on common sense, the nature of the products I sell and the leading industry trends that are generally similar for the majority of fine jewelry reailers of different size, location or product specialty.
THE SIGNATURE TAG:
Each item that is shipped has a special TAG attached to it that has my signature, customer initials and the date of the packaging;▪️I use the tag for making videos of the items I send out, and the information on the tag serves as the identifying feature that later shows each ordered item and it’s condition on the moment before shipping while I had it in my possession; ▪️Later the video and photos can be reviewed by both customers and myself to determine when the item got damaged or whether it was made according to the specifications and the item description; ▪️PLEASE DO NOT REMOVE THE TAG UNTIL YOU INSPECT YOUR ITEM UPON DELIVERY AND CONFIRM THAT YOUR ORDER WAS FULFILLED CORRECTLY OR CONTACT ME IF THERE IS ANYTHING WRONG WITH YOUR ITEM, SO I CAN HELP YOU AS SOON AS I AM ABLE