🟣GENERAL RETURN POLICY:
🔴YOUR SATISFACTION IS OUR TOP PRIORITY! PLEASE REACH OUT TO US IF YOU ENCOUNTER ANY ISSUES WITH YOUR ORDER. WE ARE HERE TO ASSIST YOU.🔴
I want to ensure that you are completely satisfied with your purchase. We understand that sometimes issues may arise, and I am committed to providing a hassle-free return process. Please take a moment to review my return policy below:
1. Eligibility for Returns:
- Damaged, defective, or significantly different items from their listing description and images qualify for a free refund, exchange, or repair.
- Please contact me within 3 days of receiving your order to request assistance.
- The item must be shipped back to us within 7 days using the provided return label once your return is confirmed.
- To be eligible for a refund, the item must be in its original, unworn, unaltered, and unwashed condition, with the ID tag still attached.
Each item we ship has a signature tag attached to it, which serves as an identifying feature for quality control purposes. Please do not remove this tag until you have inspected your item upon delivery and confirmed that your order was fulfilled correctly. If there is anything wrong with your item, contact me immediately so that I can assist you promptly.
2. Exceptions to Returns:
- Solid gold items, earrings, and custom orders are not eligible for a refund unless there is a valid reason, such as a mistake or defect.
- Refunds are not guaranteed for items that do not meet buyer's expectations, are rejected by a gift recipient, ordered by mistake, or returned due to subjective reasons or life circumstances.
- Please read an additional note regarding the natural opal return eligibility exception, because it may be confusing at times since natural opal has very unique characteristics that separate it from other gemstones
3. Commitment to Customer Care:
- While returns without valid reasons or subjective circumstances are not accepted unconditionally, I always strive to take care of our customers.
- If I have the necessary resources available, we will do our best to assist you and find a suitable solution. ________________________
IMPORTANT DISCLAIMER REGARDING OPAL JEWELRY RETURN ELIGIBILITY:
When purchasing opal jewelry, it is important to keep in mind the unique appearance and play of color that opals possess. Opals have a captivating play of color that is never repeated between different stones, making each opal truly one-of-a-kind The beauty of each natural opal is influenced by lighting conditions, which can affect how it appears in photos and videos
It is important to note that capturing the exact beauty of opals with absolute accuracy through visual media is a challenge. While I strive to accurately showcase the characteristics and features of our opals through listing images, please understand that the exact appearance of the opal you receive may differ slightly from the photos. However, rest assured that you will receive a very similar stone that shares the same unique characteristics and features depicted in the listing photos
I would like to want to emphasize that receiving a piece of jewelry with a natural opal that looks slightly different from the listing images is to be expected and is not a result of any mistake on our part Therefore, it is not a valid reason to request a refund. We appreciate your understanding and hope you can appreciate the unique beauty of opal jewelry.